List Your Caravan
We encourage you to share your static caravan with us whether its prestigious or just a quiet hideaway, that way we can keep
you booked all season long. It's free to add your caravan all you need to do is
and begin your listing. When you are ready to start welcoming your guests, your listing will be published for the world to see.
Guests will often search for caravans which match their specific requirements, we cannot emphasis enough
how important it is to accurately describe your caravan, and not just the big things like its location.
When describing your caravan answer important questions such as if you have a Wifi connection and be sure
to include the small things that give your caravan character.
Be sure to keep your listing up to date and feel free to continuously update your description answering common questions potential guests may ask.
Your caravan will likely be overlooked and give a bad impression if it does not have good quality clear photographs,
many potential guests will simply flick through hundreds of different caravans judging each on the cover photograph.
Clear professional well lit photographs can make the world of difference when competing for guests attention, try to avoid photographs which contain snow or overcast weather,
and although we understand that nature calls, you do not want potential guests judging your caravan based on a cover photograph of the toilet facilities.
Responding To Your Guests
We make it very easy for both potential and current guests to contact you, you should make all attempts to respond to any queries quickly and clearly to
give your guests a more professional service.
Responding to queries
Your response to guests queries will usually make the first impression of the service they will receive when booking your caravan, its important to give the
best impression by responding quickly in a clear and error free way. Try to avoid spelling mistakes and clearly answer all questions the guests has asked
as accurately as you can. We allow you to set in your profile your expected response time to any queries and you should try to meet this as much as you can.
Responding to complaints
Complaints can sometimes feel like an attack but the majority of complaints you will find are simple confusion or misinterpretation of information. Attempt to
use any complaints you may receive constructively to make improvements or update the information in your listing. We encourage both the guest and owner to
attempt to resolve any matter amicably so both parties feel any complaint is resolved. But if the matter goes beyond this contact
one of our team.
Unable to respond
In the very rare occasion you cannot contact a guest then you must make us aware of this immediately.
Welcoming Your Guests
We all know that few seconds as you open the door to your accommodation can be quite daunting, so when welcoming your guest you need to make a great first impression ensuring the
caravan is clean and as it had been described.
Ensure before your guest travels to make them aware and clear of any check in procedures they must follow. Be sure that the caravan is in a fit state for your guests arrival, and
try to make them feel as welcome as possible. On your guests arrival a bunch of flowers and some information about the caravan can make the world of difference.
During Their Stay
All your preparations before the guest arrived should see your guests having a great time, but try to be available during this period to quickly respond to any issues that may
arise. In the rare occasion a problem does arise then you must make us aware by contacting us
It's not ready yet, but we are creating a review system so when you guest returns from their holiday, they can leave some feedback of their holiday with you for others to see. Now all that is
left is for a quick inspection of the caravan to ensure there is no damage, once you are happy you can return their refundable deposit on the reservation page for that booking. If you
feel you cannot refund the deposit you must contact us
as soon as possible else the deposit will automatically be refunded.
We understand that you may have more questions so encourage you to read more
or contact us
with anything that might be on your mind.